The attached recent article shares some additional insights on what high net worth individuals are looking for from their Advisors.
What Do High Net Worth Individuals Want From Their Advisors
What is most surprising was the indication that 50 % of those surveyed would switch Advisors over a lack of responsiveness on the part of their Advisor. Not beating the benchmark by 30 basis points, not providing the optimally asset allocated portfolio, not integrating all of their financial holdings on a superior web platform....but instead...not returning their phone call. In today's rapidly changing web 2.0 world it is very easy to get caught up in how to deliver the next superior product, system or social media platform, while the core of the Advisor/client relationship continues to be based on trust, human emotions and reresponsiveness.
Those Advisors who are most successful know this and continue to stay focused on what matters to clients.
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